{"id":21499,"date":"2025-08-26T13:56:45","date_gmt":"2025-08-26T11:56:45","guid":{"rendered":"https:\/\/www.transparentedge.eu\/?page_id=21499"},"modified":"2026-02-03T11:58:01","modified_gmt":"2026-02-03T10:58:01","slug":"ticket-scalping-use-case","status":"publish","type":"page","link":"https:\/\/www.transparentedge.eu\/en\/solutions\/use-cases\/ticket-scalping-use-case\/","title":{"rendered":"Ticket scalping"},"content":{"rendered":"\r\n\r\n<section id=\"apertura-productos-sin-cuadro-46425\" class=\"apertura-productos-sin-cuadro apertura-productos-sin-cuadro\" >\r\n\t\t\t<div class=\"image-deco\" id=\"apr-cdn-image-deco\">\r\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.transparentedge.eu\/wp-content\/uploads\/2026\/01\/Frame_scalping.svg\" alt=\"\u00edcono bot\" \/>\t\t<\/div>\r\n\t\t<div class=\"container\">\r\n\t\t<div class=\"inner\">\r\n\t\t\t\r\n\t\t\t<div class=\"row-card\" id=\"apr-cdn-row-card\">\r\n\t\t\t\t<div class=\"main-card ancho\">\r\n\t\t\t\t\t\t\t\t\t\t<h1>\r\n\t\t\t\t\t\t<p>Ticket scalping<\/p>\n\t\t\t\t\t<\/h1>\r\n\t\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t\t<p>The ticketing industry and e-commerce sites that offer scarce goods are constantly threatened by bots, which attack their platforms looking to buy up inventory to resell for profit.<\/p>\n<p>When the website of a cultural monument complex experienced successive episodes of tickets being acquired by bots for the resale market and its website crashing repeatedly, they turned to <strong>Transparent Edge<\/strong> to regain control of their operations and prevent financial and reputational losses.<\/p>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"wrapper-button\">\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.transparentedge.eu\/en\/blog\/case-use-ticket-scalping\/\"  class=\"button white-button with-arrow\">Read the full story<\/a>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"wrapp-image\" id=\"apr-cdn-img-1\">\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.transparentedge.eu\/wp-content\/uploads\/2024\/12\/verticales-TE.png\" alt=\"\" \/>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\n\n\r\n<section id=\"servicios-16937\" class=\"servicios servicios\"  >\r\n\t<span class=\"image-deco\"><\/span>\r\n\t<div class=\"full-container\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"wrapper wrapper__left\">\r\n\t\t\t\t<h2>Use case\n<\/h2>\r\n\t\t\t<\/div>\r\n\t\t\r\n\r\n            \r\n\t\t\t<div class=\"wrapper wrapper__right\">\r\n\t\t\t\t\r\n\r\n\t\t\t\t<div class=\"cards-container\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-wrapper\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"card-title\">\r\n\t\t\t\t\t\t\t\t\t\t\tThe vulnerability:\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-text\"><p>Automated bots were purchasing tickets, generating excessive traffic and disrupting website availability, harming genuine users and the business.<\/p>\n<p>The impact was significant:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Legitimate users were unable to purchase tickets.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">The ticketing system suffered intermittent slowdowns while bots managed to obtain tickets.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Their website frequently crashed, and the technical team had to work after hours continuously.<\/li>\n<\/ul>\n<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-wrapper\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"card-title\">\r\n\t\t\t\t\t\t\t\t\t\t\tHow the attack was detected:\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-text\"><p>The monument complex knew something was wrong when they noticed that their peak ticket sales and website downtime were between 11:00 PM and 2:00 AM.<\/p>\n<p>After further investigation, they identified several regions and IP addresses repeatedly attempting to purchase large quantities of tickets. This wasn&#8217;t a brute-force attack, but rather systematic and discreet attempts to exploit their system to gain an advantage.<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-wrapper\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"card-title\">\r\n\t\t\t\t\t\t\t\t\t\t\tTransparent Edge&#8217;s response:\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-text\"><p>When Transparent Edge was called into action, it quickly developed a layered defense strategy that mitigated the problem and prevented future incidents.<\/p>\n<h3>Immediate actions<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Origin restriction:<\/strong> we placed the CDN in front of the origin. This way, users connect to the platform and not directly to the website. From that point on, only requests from the nodes accessed the server.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>DDoS Protection:<\/strong> we enabled Anti-DDoS for layers 3, 4, and 7 and set a rate limit with a threshold of maximum requests beyond which traffic is blocked.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Differentiate human from automated traffic:<\/strong> we activate WAF and JS challenges, so that automated traffic is not able to access the website, effectively restricting ticket sales to human users only.<\/li>\n<\/ul>\n<h3>Deployment of protection strategy<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>IP Scoring:<\/strong> we set a threshold to block low-reputation IPs or those originating from a high-scoring ASN.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Anomaly Detection:<\/strong> we implement tools to monitor behavioral patterns and track potential bot scalping attempts.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Fine granularity:<\/strong> once the basic observability and defense controls model was established, the team moved to fine-grained, granular tuning with custom parameterized rules and customized exceptions and thresholds.<\/li>\n<\/ul>\n<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\r\n\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n           \r\n\r\n\t\t<\/div>\t\r\n\t<\/div>\r\n<\/section>\n\n\r\n<section id=\"tarjetas-icono-titulo-98304\" class=\"tarjetas-icono-titulo\" >\r\n\t<div class=\"full-container\">\r\n\t\t<div class=\"container\">\r\n\t\t\t\t\t\t\t<div class=\"cards grid-to-slider-mobile\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon normal\" >\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.transparentedge.eu\/wp-content\/uploads\/2025\/08\/aqua_icono_10_3x-150x150.png\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"title\"><p>Our actions bring results<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\"><p>Non-human traffic decreased by 60%. The website is fully operational at all times, with zero downtime. Costs have decreased. And, crucially, legitimate customers can purchase their tickets without any issues.<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon normal\" >\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.transparentedge.eu\/wp-content\/uploads\/2025\/08\/TE_aqua_icono_70_3x-150x150.png\" alt=\"bot\" \/>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"title\"><p>What to consider on ticket sales websites<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\"><ul>\n<li>Unusual traffic patterns due to time, volume, or origin.<\/li>\n<li>Recurring traffic from the same IP addresses or from repeated residential proxy IP addresses.<\/li>\n<li>HTTP 408 server timeout responses that can be attributed to excessive traffic.<\/li>\n<\/ul>\n<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon normal\" >\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.transparentedge.eu\/wp-content\/uploads\/2025\/08\/TE_aqua_icono_49_3x-150x150.png\" alt=\"Equipo\" \/>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"title\"><p>What can Transparent Edge do?<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\"><p>We support you with our team&#8217;s experience by implementing restrictions and optimizations tailored to your business needs.<\/p>\n<p>With cross-layers of security, detection, and mitigation.<\/p>\n<p>See how you can control your environment and safeguard your digital sales channel.<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\r\n\t\t\t\t\t\t\t<div class=\"wrapper-button\">\r\n\t\t\t\t\t<a href=\"https:\/\/www.transparentedge.eu\/en\/contact\/\"  class=\"button with-arrow\">Talk to an expert<\/a>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\t<\/div>\r\n\t\r\n<\/section>\n\n\n<section id=\"destacado-texto-boton-15598\" class=\"destacado-texto-boton destacado-texto-boton big\">\n\t<div class=\"full-container\">\n\t\t<div class=\"inner\">\n\t\t\t<div class=\"text\">\n\t\t\t\t<p>Want to read the full story of how Transparent Edge was able to detect and block scalper bots, ensuring tickets can be sold to legitimate customers?<\/p>\n\n\t\t\t\t\t\t\t\t\t<div class=\"wrapper-button\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.transparentedge.eu\/en\/blog\/case-use-ticket-scalping\/\"  class=\"button with-arrow\">Read the full story<\/a>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":0,"parent":22406,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-21499","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ticket scalping - Transparent Edge<\/title>\n<meta name=\"description\" content=\"Ticket scalping is when automated bots buy tickets before legitimate users and can even take down a website.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.transparentedge.eu\/en\/ticket-scalping-use-case\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticket scalping - Transparent Edge\" \/>\n<meta property=\"og:description\" content=\"Ticket scalping is when automated bots buy tickets before legitimate users and can even take down a website.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.transparentedge.eu\/en\/ticket-scalping-use-case\/\" \/>\n<meta property=\"og:site_name\" content=\"Transparent Edge\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-03T10:58:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.transparentedge.eu\/wp-content\/uploads\/2023\/07\/logotipo-social.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1806\" \/>\n\t<meta property=\"og:image:height\" content=\"1144\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@tedgeservices\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.transparentedge.eu\\\/en\\\/ticket-scalping-use-case\\\/\",\"url\":\"https:\\\/\\\/www.transparentedge.eu\\\/en\\\/ticket-scalping-use-case\\\/\",\"name\":\"Ticket scalping - 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